Refund policy

At Drexora, we are committed to delivering quality products and a smooth customer experience. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

1. Return Eligibility

Customers may request a return within 14 calendar days from the date of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging with all accessories (if applicable)
  • A valid proof of purchase must be provided

Drexora reserves the right to deny returns that do not meet these conditions.

2. Return Process

To initiate a return, customers must contact our support team at:

📧 support.drexora@gmail.com

Please include:

  • Order number
  • Reason for return
  • Supporting images (if the item is defective or damaged)

Once approved, return instructions will be provided. Items returned without prior authorization may not be accepted.

3. Refunds

Upon receipt and inspection of the returned item:

  • Customers will be notified of the approval or rejection of the refund
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method only

Please note that processing times may vary depending on your financial institution.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, altered, or damaged by the customer
  • Final sale or clearance items
  • Personal care and hygiene-related products
  • Gift cards or promotional items (if applicable)

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Drexora will:

  • Offer a replacement at no additional cost, or
  • Provide a full refund, depending on the situation

Photographic evidence may be required for verification.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • Original shipping charges are non-refundable
  • We strongly recommend using a trackable shipping service, as Drexora is not responsible for lost return shipments

7. Order Cancellation

Orders may be canceled within 12 hours of placement. After this period, orders may have already entered processing and cannot be canceled.

8. Policy Updates

Drexora reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

9. Contact Information

For any questions or concerns regarding this policy, please contact:

📧 support.drexora@gmail.com
🕒 Response Time: 24–48 business hours

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