Shipping policy

At Drexora, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines our processing times, delivery estimates, and shipping terms.

1. Shipping Locations

Drexora currently ships to addresses within the United States.

For international shipping inquiries, please contact our support team.

2. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday)
  • Orders are not processed or shipped on weekends or public holidays

During high-demand periods, processing times may be slightly extended.

3. Shipping Time & Delivery Estimates

  • Standard Shipping: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, or logistical issues.

4. Shipping Costs

  • We offer Free Standard Shipping on most orders
  • Any applicable shipping charges will be clearly displayed at checkout

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to update.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Drexora is not responsible for orders shipped to incorrect addresses provided by the customer
  • If you notice an error, please contact us within 12 hours of placing your order

7. Delayed or Lost Shipments

While we strive for timely delivery, Drexora is not liable for delays caused by:

  • Shipping carriers
  • Customs or regulatory processes
  • Unforeseen circumstances (weather, strikes, etc.)

If your order appears lost or significantly delayed, please contact us for assistance.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damaged item and packaging

We will review the case and arrange a replacement or refund if applicable.

9. Split Shipments

In some cases, items in your order may be shipped separately to ensure faster delivery.

10. Contact Information

For any shipping-related questions or concerns:

📧 support.drexora@gmail.com
🕒 Response Time: 24–48 business hours